Welcome to poemmetal.com. We are committed to providing our customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, please refer to the following refund terms and procedures.

Refund and Return Conditions

Return Period: If the item you received does not meet your expectations, you can request a return within 30 days of receiving it.

Item Condition: Returned items must be in unused condition and in their original packaging, including all tags and accessories. Any used or damaged items will not be eligible for return.

Special Case: If the item is damaged or defective during shipping, please contact us within 7 days of receiving it to request a return.

Return and Exchange Process

Contact Customer Service: Please contact our customer service team via email or phone, explaining your return intention and providing your order number and relevant information.

Obtain Return Authorization: Our customer service team will review your request and provide a Return Authorization (RMA) number and a detailed return address.

Prepare Package: Pack the item with all original packaging and affix the Return Authorization number to the outside of the package.

Returning Goods: Please return the package to the address we provided using a trackable logistics service. We recommend keeping your shipping receipt for tracking purposes.

Refund Processing Time
Processing After Receiving Returned Goods: Once we receive and inspect the returned goods, we will process your refund request within 5-7 business days.

Refund Method: The refund will be processed through your original payment method. Please note that it may take additional time for the refund to reach your account, depending on your financial institution.

Exchanges
If you wish to exchange for a different product, please follow the return process. After submitting a refund request, you can reorder the desired item on the website. Once the refund is processed, we will process your new order.

Important Notes
We are not responsible for return shipping costs due to personal reasons (e.g., unsuitability, change of heart, etc.).

Due to applicable laws and regulations, returns may not be supported in certain circumstances. Please consult our customer service for details.

Thank you for choosing poemmetal.com. We look forward to providing you with better service. Please feel free to contact us if you have any questions or need further assistance!