Welcome to poemmetal.com. To ensure a smooth shopping experience on our website, we have prepared the following FAQ to answer common questions you may encounter during the purchase and use process.

How do I register an account?

You can create an account by clicking the “Register” button on the homepage and filling in the required information. After registration, you will be able to easily shop, view orders, and manage your personal information.

How do I place an order?

After browsing our products, you can select your favorite jewelry, click “Add to Cart,” and then proceed to the “Checkout” page. Follow the prompts to fill in your shipping and payment information to complete your order.

What payment methods are supported?

We accept various payment methods, including credit cards, debit cards, and electronic payment services (such as PayPal). Your payment information will be encrypted for security.

Can I cancel or modify my order after confirmation?

Once your order is confirmed, we will process it as soon as possible. If you wish to cancel or modify your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but we cannot guarantee it.

What is the shipping time for the products? Order processing time is generally 1-3 business days. The specific shipping time depends on your location and the shipping method you choose. You will receive a confirmation email with tracking information after shipment.

How to return or exchange an item?

If you are not satisfied with your purchase, please contact customer service within 30 days of receiving the goods to request a return or exchange. Please ensure the product is unused and in its original packaging. For detailed return and exchange policies, please refer to our website’s return and exchange guide.

How to contact customer service?

You can contact us through the following methods:
Email: 1079456579@qq.com
Phone: 18219081187
We will respond to your questions and requests as soon as possible to ensure you receive a satisfactory solution.

Will my personal information be shared with third parties?

We are committed to protecting your privacy and will never sell or rent your personal information to any third party. Your information will only be used to process orders and improve service quality.

How to get the latest product information and offers?

Please subscribe to our email newsletter or follow our social media accounts to receive the latest product information, special offers, and event news.

How can I view our website terms of use and privacy policy?

You can find our “Terms of Use” and “Privacy Policy” links at the bottom of the website to review our policies and regulations at any time.

Thank you for visiting poemmetal.com. If you have any further questions, please feel free to contact us. We look forward to providing you with excellent products and services!